---
title: "Diagnostic Data tool"
slug: "diagnostic-data-tool"
updated: 2025-06-30T19:29:16Z
published: 2025-06-30T19:29:16Z
canonical: "docs.zpesystems.com/diagnostic-data-tool"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zpesystems.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Diagnostic Data tool

This tool creates a report on the system status of the Nodegrid device. The contents help investigate the device's functionality. A series of commands output the state of the system, collect various log files, and copy the important configuration files. The output compacted file helps debug the system in case of any error or unexpected behavior.

The generated file is saved at: /home/admin/logs/collection_nodegrid_XXXX-XX-XX_XX-XX-X.tar.gz ![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1678307088032.png)

### Step 1 – Initiate Diagnostic Data

This runs the Diagnostic Data tool. The results are accessible in the File System or in the File Manager tool.

1. Go to *Systems :: Toolkit*.
2. Click the **Diagnostic Data** icon.
3. (Optionally) Uncheck the **Apply Masking to Sensitive Information**box to not mask the sensitive information in case support needs raw data for troubleshooting.  ![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1697650939700.png)
4. Click **Generate.**
5. The tool will run the diagnostics.  
![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1697614486828.png)
6. When done, click **Finish** (returns to the *Toolkit* page).

### Step 2 – Access the Diagnostic Data Results

(only available to users that are members of the “admin” group)

1. Go to *System :: Toolkit*.
2. Click the **File Manager** icon.
3. Go to folder: **/Home/admin_home/logs**. ![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1678307197789.png)
4. Locate the tarball and select the checkbox.
5. Click **Download**.

Review the file, as needed.