Customer Resource Guide

Finding the Information You Need

At ZPE system, we are committed to providing you with the necessary resources to succeed. Whether you are looking for User Guides, Release Notes, or more, you can find it all here:

1. Documentation 

Visit our comprehensive documentation portal at https://docs.zpesystems.com/. The following are the features of this page:

• Click on the tabs Nodegrid OS, ZPE Cloud, or Reference Documents tabs to access our documentation. 
  • Nodegrid OS : In this tab, you will find the Nodegrid User Guide and previous versions of the document.
    
    
    
  • ZPE Cloud : You can find the ZPE Cloud User Guide and you can stay informed about our product updates and enhancements by reading our Release Notes.
    
    
    
  • Reference Guides: You can find the Getting Started guides, How-to guides, Sensor guides, and so on.
    
• Input a keyword into the search field, which then generates a list of articles containing that keyword. These targeted results give you quick access to the documentation without the need to manually search for documents.
• Click on the icon  to view the list of most recently updated articles.
• Click  support@zpesystems.com in the top-right corner to reach out to the ZPE support team.
• Click on the logo in the top-left corner to navigate to the ZPE main Website https://zpesystems.com/.

2. Knowledge Base (KB) 

Explore our extensive Knowledge Base for quick answers and in-depth articles. You can find easy-to-follow articles and solutions on a wide range of topics. Whether you need help with device management, troubleshooting, software upgrades, hardware configurations, or other tasks, you'll find the answers you need.

To access the Knowledge Base, you need to have an account on the ZPE Systems website. 

3. Software Downloads 

Download the latest software versions and updates using the following link:

• https://zpe.sharefile.com/home/shared/fo5cc874-b502-43af-8995-e514e2705e01 

Ensure you have the most up-to-date features and security enhancements.

4. Video Tutorials 

Check out our YouTube channel at ZPE Sytems for video tutorials and demos.

5. API Documentation

Log in to the Nodegrid Web UI and go to the Username dropdown menu to access the API resources.

ZPE Cloud API resources are available here:

• Cloud Users API Reference
• Device Manager API Reference
• SD-WAN App API Reference

Need Help or Have Questions?

Our dedicated support team is here to assist you.

Customer Support 

• Reach out to our customer support team by phone at +1 844 497 3797 – Extension 2.

Email Support 

• Please send us an email at support@zpesystems.com for written assistance.

Stay Connected

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Thank you for choosing ZPE Systems. We're here to help you make the most of your experience.