---
title: "AVAILABLE tab"
slug: "available-tab"
status: "update"
updated: 2026-09-16T09:56:49Z
published: 2026-09-16T09:56:49Z
canonical: "docs.zpesystems.com/available-tab"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zpesystems.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AVAILABLE Tab

Devices transferred to a company account need to be approved before they become available for operations. The Device listing and Devices Details tables on this tab are the same as on the *ENROLLED* tab.

![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-9E3OP9GL.png)

- **ENROLL** button – moves selected device(s) to Enrolled status
- **REMOVE** button – removes selected device
- **ADD BY KEY** button – add device with supplied key
- **ADD BY CLAIM ID** button – add device with Claim ID
- **RELOAD** button refreshes the table contents.

#### Device Status

- **Online** - The device is connected to ZPE Cloud.
- **Offline** - The device is not connected to ZPE Cloud.
- **Never Connected** - The device is not connected to ZPE Cloud and has never connected.
- **Failover** - The device is connected to ZPE Cloud, but it is using the “backup” interface from the failover.
- **Pending Connection** - The device is not connected and has never connected. This status applies to devices in Europe.

**NOTE**

Device status is updated at regular intervals.

If a device is **Offline**, **Never connected** or **Pending Connection**, refer to the [Firewall](https://docs.zpesystems.com/guides/docs/intro#european-zpe-cloud-servers) article in our KB.

### Manage Available Devices

#### Enroll Device

When a device is moved from **Available** to **Enrolled**, the default scripts and configurations are applied. If a device is Unenrolled and moves to Available, the next time it is enrolled, a prompt asks whether to re-apply the default configuration.

1. Go to *DEVICES::AVAILABLE*
2. In the table, locate the device(s) and select checkbox(es)
3. Click **ENROLL**

When the enrollment is completed, the device is moved to the *ENROLLED* tab.

**NOTE**

Devices in *Available* status do not receive data (cellular, application, connection status, etc.).

During device enrollment (when moving a device from *AVAILABLE* to *ENROLLED* tab), its data may take a few minutes to synchronize and become fully reflected on ZPE Cloud.

#### Remove Device

WARNING

Perform this procedure only for devices that are malfunctioning or to exclude from availability.

1. Go to *DEVICES::AVAILABLE*
2. Select checkbox(s) next to devices to be removed
3. Click **REMOVE** (displays dialog).

![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1677613839169.png)
4. Click **OK**

#### Add by Key

When a new device order is sent, the notification email includes this Transfer Key. This key can be used to import the device to ZPE Cloud.

1. Go to *DEVICES::AVAILABLE*
2. Click **ADD BY KEY** (displays dialog)

![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1677613943643.png)
3. Enter the **Transfer Key**
4. Click **LOAD DEVICES** (displays dialog). Confirm the list is correct

![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1677613971575.png)
5. Click **TRANSFER**

The devices on the list are added to the *AVAILABLE* tab

#### Add by Claim ID

This option imports devices with the Device's Claim ID. A device can only be claimed once. The device must be on the AVAILABLE page. If needed, contact support@zpesystems.com.

1. Go to *DEVICES::AVAILABLE*
2. Click **ADD BY CLAIM ID** (displays dialog)

![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1677614054643.png)
3. Enter the **Claim ID**
4. Click **SAVE** (displays success pop-up dialog)

![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1677614171213.png)

If incorrect, this dialog displays.

![](https://cdn.document360.io/763c5fb1-b9af-4ccd-9ad6-cf28ae4cd5a3/Images/Documentation/image-1677614124115.png)