NOTIFICATION tab

The ZPE Cloud notifications are managed on this page. Users are notified by Email whenever an event occurs, ensuring they stay updated with timely information about relevant actions or changes.

EVENTS

This page configures what events trigger an Email notification. 

Configure Notification Events

1. Go to SETTINGS :: NOTIFICATION :: EVENTS
   Select/unselect checkboxes, as needed

2. On the Sites menu, select Notify if site goes Offline checkbox

   • This will send notifications when all the devices in a site have disconnected from ZPE Cloud

3. In the Groups menu:

   • Select Notify if group of devices goes Online checkbox

     • This will send a notification after all devices of a group have disconnected, and the first one connects into ZPE Cloud

   • Select Notify if group of devices goes Offline checkbox

     • This will send a notification when all the devices in a group have disconnected from ZPE Cloud

4. In the Devices menu:

   • Select Notify if device goes Online checkbox

     • This will send a notification when a device reconnects to ZPE Cloud

   • Select Notify if device goes Offline checkbox

     • This will send a notification when a device disconnects to ZPE Cloud

   • Select Notify if device goes Failover checkbox

     • This will send a notification when a device stops using the primary interface to connect to ZPE Cloud This is based on the Nodegrid failover configuration

   • Select Notify if device goes Failback checkbox

     • This will send a notification when a device returns to the primary interface to connect to ZPE Cloud This is based on Nodegrid failover configuration

5. In the Profiles menu:

   • Select Notify if operation is successful checkbox

     • This will send a notification when a device operation finishes with a successful status

   • Select Notify if operation fails checkbox

     • This will send a notification when a device operation finishes with a failure status

6. Click SAVE to persist the configurations

Configure a Device to Share Events with ZPE Cloud

Nodegrid devices connected to ZPE Cloud do not automatically forward all event categories. Administrator privileges are required to configure it.

1. Log in to the Nodegrid device

2. Go to AUDITING::EVENTS::CATEGORIES

3. In the Events column, click ZPE Cloud (opens dialog)

4. In the Event Categories menu, select/unselect, as needed.

   • System Events checkbox

   • AAA Events checkbox

   • Device Events checkbox

   • Logging Events checkbox

   • ZPE Cloud Events checkbox

5. Click Save.

EVENTS LIST

The Events List page in ZPE Cloud is located under Settings::Notifications::Event List and provides a comprehensive reference of all the possible system-defined events that may be generated by ZPE Cloud. This page does not display real-time or historical event logs, but instead offers a categorized static reference page of all event types at ZPE Cloud. ZPE Cloud does not provide Events list from Nodegrid, since they differ between Nodegrid OS versions.

The page details the events with the following information:

• Code: A unique identifier number code representing this specific type of event. Useful for tracking and filtering logs.

• Name: The name of the event.

• Priority: Importance level of the event. Classified in: Notification, Warning and Critical.

• Category: Events are grouped by category for classification by system area.

Note:

Nodegrid events start at event code 1 to 999. ZPE Cloud events starts at event code number 1000.

Note:

ZPE Cloud aims to simplify the visualization of important events and pre-defines the event priority with the importance level of the events. At some use cases, customers may not give importance to a Critical or Warning priority event, but give importance to a Notification priority event.

Events list table

This listing shows all the registered events code, name, priority (appliable for Notifications) and associated categories.

SUSPEND NOTIFICATION

Configure a Notification Delay

1. Go to SETTINGS::NOTIFICATION::SUSPEND NOTIFICATION.

   A list of all the devices with suspended notifications are displayed by default

2. Click to filter the Notification Status drop-down by All

   The list of all enrolled devices in the ZPE Cloud company account are displayed

3. Select the checkbox of a device to configure the notification offline delay

4. Click the OFFLINE DELAY button

   Offline Delay confirmation box is displayed

5. Enter the delay of how long a device disconnection should be to generate an Offline notification

   This can be between 3-2880 minutes (48h)

6. Click on the OFFLINE DELAY button to save

Suspend a Notification Delay

1. Go to SETTINGS::NOTIFICATION::SUSPEND NOTIFICATION.

   A list of all the devices with suspended notifications are displayed by default

2. Click to filter the Notification Status drop-down by All

   The list of all enrolled devices in the ZPE Cloud company account are displayed

3. Select the checkbox of a device to configure the notification suspension

4. Click the SUSPEND button
   A confirmation box is displayed

5. Click on the SUSPEND confirmation button to save
   Now any new notification related to the device will not be generated

Reset a Notification Delay

1. Go to SETTINGS::NOTIFICATION::SUSPEND NOTIFICATION.

   A list of all the devices with suspended notifications are displayed by default

2. Click to filter the Notification Status drop-down by All

   The list of all enrolled devices in the ZPE Cloud company account are displayed

3. Select the checkbox of a device to reset the configuration of notification suspension and offline delay

4. Click the RESET button
   A confirmation box is displayed

5. Click on the RESET confirmation button to save
   Now any new notification related to the device will be generated on the default system behavior (3min of notification delay set by default)

EMAIL

If users wish to receive emails about the ZPE Cloud notifications, you can configure their emails on this page. To do this, follow the steps mentioned in the procedure Configure Email Notifications for User.

ZPE Cloud mainly supports two types of notifications:

• Alert Notifications: ZPE Cloud provides notifications of the events on enrolled devices. The emails are triggered when a device takes a specific action. For more information on alert notifications, see the Notifications section.

• System Notifications: These include general announcements or interactions from the Operations team, such as system maintenance updates or customer support interactions.

  NOTE

  System notifications may also be sent within ZPE for certain internal actions, such as when a customer requests a new account creation. However, the information on these notifications are beyond the scope of this document. For more information, contact ZPE support.

Email Subject Line - ZPE Notifications

When sending email notifications via ZPE Cloud, the subject line plays a key role in giving recipients a clear and concise preview of the message content. The following tables outline the subject lines used for each type of ZPE Cloud notification, along with a brief description of their purpose.

Alert Notifications

System Notifications

Configure Email Notification for User

Make checkbox selections, as needed.

1. Go to SETTINGS :: NOTIFICATIONS :: EMAIL.

2. Select the Send notifications via email checkbox.

3. Select the Send only critical notifications checkbox.
   

   NOTE:

   Enabling this option does not send all notifications to users. Notifications will be received for offline devices, groups, and sites, as well as when a device fails (to assist users with troubleshooting). If you would want to receive all notifications, you must uncheck this option.

4. On the Email server configuration drop-down, select one:

   • If ZPE Default server, select or type the email address to which notifications should be sent. This can be the email of a user registered with ZPE Cloud or an external email address.

      

   • If SMTP(expands dialog):

     1. Enter Host, Port, User, Password, Sender Email, Timeout. Optionally, select the TLS checkbox.
         

     2. Select or type the email address to which notifications should be sent. This can be the email of a user registered with ZPE Cloud or an external email address.

     3. To validate, click TEST CONFIGURATION. If an email is received, the settings are correct.

5. Click SAVE.