ACCESS Tab

  • Updated on Apr 2, 2025
  • Published on Feb 28, 2023
  • 4 minute(s) read

The Access tab enables users to access the device using the Console or Web. This page provides:

  • A list of devices enrolled in ZPE Cloud.

  • Serial number and model of the device.

  • Whether the device is online, offline, failover, or never connected.

  • The geographical site location of the device.

  • The group to which the device is assigned for access permissions.

  • The type of network using which the device provides network access.

  • You can click on the device name under the Hostname column to view the device details. For more information, see the Devices Section.

  • Under Connect, the Console and Web options enable users to launch the device via the console (CLI) application or Web UI. For more information, see the Connections section.

  • Show the status of managed devices in the access page.

NOTE:

RESYNC button – For devices with version below v5.10 a Resync button will be shown. By using this button you can maintain data synchronization between the device and ZPE Cloud. For versions higher than v5.10, an error is displayed.

Viewing Managed Device Status in ZPE Cloud

The ZPE Cloud displays the status of managed devices on this page. This feature allows users to view device connection statuses, represented by different colors, and sort and filter devices accordingly. The managed device statuses are received from Nodegrid and displayed in corresponding colors for easy identification.

Note:

The managed device statuses are displayed for the Nodegrid versions from 6.0.25 onwards. If your Nodegrid device is running a version earlier than 6.0.25, Not Supported is displayed in the status.

The available statuses are:

  • Connected - Managed device is successfully connected to the ZPE Cloud  and it is available for sessions.

  • In-Use - Managed device is successfully connected to the ZPE and in use and therefore not available for sessions.

  • Disconnected - Managed device could not successfully connect to the ZPE Cloud and it is not available for sessions.

  • Unknown - The connection status is unknown. This is the default state for devices with the connection mode On-Demand or for new devices for which the discovery process is not completed.

You can hover your mouse over the managed device name and the complete name of the device is shown as a tool tip. Clicking on the name, opens a pop-up with the device details and its status.

Connections

Some Device pages will include supported connections: WEB (WebUI), Console (CLI window), KVM, and MKS. Device connection types are:

  • Nodegrid (Web and Console)

  • USB Ports (Console)

  • Serial Ports (Console)

  • Managed Device (Web, Console, KVM, MKS)

NOTE

Grayed button indicates Connection function is disabled.
List can be filtered by Site, Group, Device, and Time period.

Access a Device

Direct device access is available with active buttons. Grayed buttons have no device access.

Log into a Device

  1. To launch a device’s remote connection, in the Connect column, click Connect button.

  2. On the small pop-up dialog, the options are: CONSOLE (CLI window) or WEB (device UI).

    After clicking on one of the above mentioned connection options, a device session is initiated and the device can pass one of the following statuses.

    Device Status

    Message

    Waiting device connection:
    If the session does not connect immediately and takes a few seconds to establish a connection to the Device Access page in ZPE Cloud, you will see this temporary status page. It displays the identification details of the device you are accessing. Depending on the connection status, this page will either transition to the "Device Could Not Connect" page if the connection fails or the "Device Connection Established" page if the connection is successful.

    Note

    Maximum time to connect is 120 seconds.

    Device could not connect:
    If the session exceeds the maximum connection time without fully establishing a connection, it will be closed. You will then see this message, which displays the device's identification along with common reasons why it may have failed to connect to ZPE Cloud Remote Access.

    Device session expired:
    If the session expires due to a timeout or is manually closed, this page appears, indicating that the session has ended. You can then close the tab.

    Device connection established:
    If the session is successful and has fully connected, the device login page is displayed. Upon logging in, the Device access page is shown.

  3. (as needed) On the Login page, enter device credentials and click Login.

  4. If CONSOLE, the CLI window displays in a browser window.

  5.  If WEB, the Nodegrid device user interface displays in a browser window.

Enable Remote Access on Device

By default, Nodegrid remote access is disabled. To enable:

  1. Login to the device’s Web connection.

  2. Go to Security :: Services.

  3. In the ZPE Cloud menu, select Enable Remote Access checkbox, then click Save. 

Full Browser Experience of Devices via ZPE Cloud

Remote access through ZPE Cloud opens a virtual window of the managed device using the default browser. While functional, the virtual window had restricted screen size. Therefore, ZPE cloud now offers a browser plugin feature that once configured, delivers full browser experience control of remote devices by providing a seamless interface directly within your web browser.

In this section, you will learn how to configure and enable the full browser by integrating the remote access capabilities of ZPE Cloud with the browser plugin functionality on Nodegrid.

Procedure

  1. To access a managed device with full browser experience, configure the Internal Browser or Browser Extension Forwarder settings in Nodegrid device as shown in the section Access sub-tab.

  2. To access a managed device with full browser experience from ZPE Cloud:

    1. Log in into the ZPE Cloud.

    2. Go to Dashboard::Access.

    3. Expand your Nodegrid device and click Web option of the managed device. This launches a full browser Web session of the managed device.